Guide Dog assisting with shopping in a supermarket

National information line launched to support people with sight loss during COVID-19 pandemic

Social distancing with sight loss, access to food, increased isolation and guide dog health among key concerns

Guide Dogs is launching the COVID-19 Sight Loss Information Line – offering practical support in response to an influx of concerns raised by people with sight loss, their friends and their families.

The information line will be launched by Guide Dogs supporter and actress, Joanna Scanlan, as part of a series of #GuideDogsFamily initiatives set up by the charity to help people with sight loss during the pandemic. Calls to 0800 781 1444 are being taken Monday to Friday 10am to 4pm.

Some of the most common concerns being raised have highlighted how difficult it is to stay safe during the pandemic and practise social distancing without being able to see:

Food shopping – people with sight loss are struggling to shop for groceries as they have not been included in the Government’s list of vulnerable groups which have access to priority online shopping slots and social distancing at supermarkets presents unique challenges

Social isolation – Guide Dogs research found that 58% of blind and partially sighted people feel socially isolated. Government guidance on self-isolation periods and social distancing is of course essential, but it does pose a real risk that people with sight loss become even more lonely.

Care for guide dogs – guide dog owners, puppy raisers and others who help care for the next generation of guide dogs have expressed concerns about keeping their dogs healthy and stimulated during lockdown. These worries are increasing at the prospect of potential further restrictions around exercise and visits to parks.

Clive Wood, guide dog owner, said: “I know first-hand that in the current situation, feelings of isolation only increase, and I have had a couple of times where it’s all been pretty overwhelming.”

“Something I have taken for granted all my life is being able to ask someone if I can take their arm if I need to be guided – not being able to do this makes simple things like going to the supermarket really challenging.”

“It is also extremely difficult to observe social distancing rules when you can’t see how close people are. My guide dog, Winnie, is fantastic and will guide me around people, but not necessarily two metres away. Last week on a walk, someone brushed past me, which made me feel anxious, but for guide dog owners, there is also the issue of ensuring our much-loved companions get enough enrichment and stimulation during lockdown.”

Kirstie Bower, Services Director at Guide Dogs, said: “We’re moving swiftly to adapt our support for people with sight loss in these challenging times. As well as launching the information line, we’re urging people to check on friends, family and neighbours with sight loss by phone or video to offer practical advice and emotional support.”

“We are also campaigning alongside other sight loss organisations for the government to include people with sight loss in the list of vulnerable groups with access to priority slots for online shopping and have also issued advice on keeping dogs stimulated and enriched during periods of isolation.”

For more information visit: www.guidedogs.org.uk/coronavirus

Simnel Cake

Borough Market celebrates Easter with online festival

London’s iconic Borough Market is celebrating Easter this weekend with a series of social media events. Running from 9-13th April, the Market is holding a five-day eggs-travaganza which will see chefs, artists and Borough Market traders join together on Instagram Live and IGTV to give advice and tips on cooking and drawing Easter favourites.

The weekend kicks off with This Morning and ITV regular, Juliet Sear holding an Easter Baking class on Thursday, followed by Borough Market favourites, Bread Ahead, teaching us how to make hot cross buns on Good Friday. The Borough Market Butchers will be offering people advice on ‘what to do with your meat’ in a two part series across the weekend, and the Fishmongers’ will be giving their top tips for Fishy Friday. The festival comes to a close with multi-award winning blogger, Poppy Loves London joining an Instagram live, cooking her favourite crumble.

There will also be plenty to keep children at home occupied, with storytelling and draw-alongs from authors and artists, cook-offs between Borough Market’s chefs and recipes for all the family to enjoy. On Easter Monday, TV Chef Beca Lyne-Pirkis will be running a workshop on eggs for children and adults alike!

Kate Howell, Director of Development and Communication, Borough Market said: “Like the rest of the nation we aren’t able to celebrate Easter weekend in the same style that we usually do at Borough Market. However, we couldn’t let the weekend go unmarked and wanted to bring some of our fantastic experts to people’s homes to offer tips, advice and fun things to do with children. We hope that people at home are able to join with us throughout the Easter festival to celebrate all that is great about food and family, and that we bring a little joy into homes across the UK.”

The timetable for the weekend is as follows:

Thursday 9th April

11am, Instagram – The Borough Market Butchers, ‘What to do with your meat, part 1’

1pm, Instagram Live – Easter Baking with This Morning’s Juliet Sear

Good Friday 10th April

11am, Instagram – Borough Market’s Fishmongers’ Top Tips for Fishy Friday

1pm, Instagram Live – Padre Founder Nick Fitzgerald makes fish tacos

2pm, Instagram Live – Bread Ahead Does Hot Cross Buns

Saturday 11th April

11am, Instagram – The Borough Market Butchers, ‘What to do with your meat, part 2’

12pm, Instagram – Borough Market Saturday Cook-Off , featuring Kiwi & Roo’s Lara Lee and Borough Market’s Angela Clutton & Roopa Gulati

4pm, IGTV – ‘Let’s Get Drawing’ children’s drawing workshop

Easter Sunday 12th April

11am, IGTV – Sunday Storytelling with Writer and Cook, Kate Young

4pm, IGTV: Let’s get drawing

Easter Monday 13th April

1pm, Instagram Live – Glorious Eggs with TV Chef Beca Lyne-Pirkis

2pm, IGTV – Poppy Loves London (and crumble)

4pm, IGTV – Get Planting with Kathy Slack

Borough Market’s Instagram account can be found at www.instagram.com/boroughmarket

Borough Market is open for business, Monday to Saturday with its usual trading hours – selling essential supplies of fresh produce and store cupboard ingredients for those working and living in the local community.

All stalls have been repositioned to allow at least 2 metres between them, and the ground is marked out with 2 metre distancing for the public, along with clear signage on the importance of shoppers remaining apart.

For those that don’t live nearby, Borough Market’s delivery and collection service, Borough Market Online, offers an alternative way for customers to access Market produce. The option of a doorstep drop service allows it to be received without contact with couriers.

For more information on Borough Market visit www.boroughmarket.org.uk

Man packing food bags to Feed the Frontline

Borough Market spearheads Feed the Frontline

National campaign launches giving fresh, high quality food to those battling COVID-19

Borough Market, London’s world-renowned produce market, is today spearheading a national campaign to provide free fruit and vegetables to frontline workers battling COVID-19.

‘Feed the Frontline’, has initially been funded by private businesses for April 2020 and aims to run throughout the peak of the COVID-19 crisis. The initiative launches with the provision of regular deliveries of fruit and vegetables to frontline workers at four NHS hospitals in London.

Borough Market is now calling for more companies to fund the expansion across the nation with the help of the UK’s network of food markets and fruit and vegetable wholesale markets. The aim is to feed as many frontline staff as possible throughout the pandemic. Feed the Frontline will be delivering 2,000 fruit and vegetable bags to Leeds General Infirmary and St James’ Hospital.

Borough Market has initially partnered with four London hospitals – St Thomas’, Kings College Hospital, South London and Maudsley NHS Foundation Trust and The Whittington Hospital. 6,000 bags of seasonal, high quality fruit and vegetables are being packed and delivered by Borough Market trader Turnips each week. Once at the hospitals, the bags will be distributed to frontline staff by NHS volunteers. The food is accompanied by recipe cards from Borough Market chefs to inspire easy, healthy home cooking of fantastic food.

Darren Henaghan, managing director, Borough Market said: “With the UK in lockdown, we owe an enormous debt to the fantastic people of the NHS and other frontline workers battling COVID-19. They are working around the clock to save lives, care for the sick and control the spread of coronavirus. With London at the heart of the UK epidemic we want to play our part in the national effort against COVID-19 by caring for the carers – giving them fresh, high quality food to help them stay healthy and feed themselves and their families.”

“We’re asking more companies to come on board with Feed the Frontline to fund the expansion to more hospitals. Borough Market’s position as a charitable trust and a home to high quality wholesale traders means that food can be sourced cost-effectively and at sufficient volumes to make a real difference to the hospitals supported by the campaign. This will mean that the people working tirelessly to look after the nation don’t have to spend time queuing at supermarkets and can spend precious time away from work with their families and housemates.”

Sara Danesin, a Masterchef finalist who has recently returned to work for the NHS as a Staff Nurse in a busy acute medical ward at the Royal Free in Hampstead,  said: “A good, balanced diet with plenty of fresh fruit and vegetables is paramount to maintain good health whilst we are under so much pressure and stress. Our shifts are so long that by the time we have finished, shops are closed or have run out of fresh produce.” 

Visit  feedthefrontline.uk for more information about the campaign and how to get involved. Spread the word on social media via #feedthefrontline

Coronavirus

Beware of COVID-19 scams

Unscrupulous criminals are exploiting fears about COVID-19 to prey on members of the public, particularly older and vulnerable people who are isolated from family and friends. National Trading Standards is warning people to remain vigilant following a rise in coronavirus-related scams that seek to benefit from the public’s concern and uncertainty over COVID-19.

Members of the public should ignore scam products such as supplements and anti-virus kits that falsely claim to cure or prevent COVID-19. In some cases individuals may be pressurised on their own doorsteps to buy anti-virus kits or persuaded into purchasing products that are advertised on their social media feeds. In addition, some call centres that previously targeted UK consumers with dubious health products are now offering supplements that supposedly prevent COVID-19.

Communities are also being urged to look out for signs of neighbours being targeted by doorstep criminals. While there are genuine groups of volunteers providing help during self-isolation, there have been reports of criminals preying on residents – often older people or people living with long-term health conditions – by cold-calling at their homes and offering to go to the shops for them. The criminals often claim to represent charities to help them appear legitimate before taking the victim’s money. There are genuine charities providing support, so consumers should be vigilant and ask for ID from anyone claiming to represent a charity.

COVID-19 scams identified include:

Doorstep crime

  • Criminals targeting older people on their doorstep and offering to do their shopping. Thieves take the money and do not return.
  • Doorstep cleansing services that offer to clean drives and doorways to kill bacteria and help prevent the spread of the virus.

Online scams

  • Email scams that trick people into opening malicious attachments, which put people at risk of identity theft with personal information, passwords, contacts and bank details at risk. Some of these emails have lured people to click on attachments by offering information about people in the local area who are affected by coronavirus.
  • Fake online resources – such as false Coronavirus Maps – that deliver malware such as AZORult Trojan, an information stealing program which can infiltrate a variety of sensitive data. A prominent example that has deployed malware is ‘corona-virus-map[dot]com’.

Refund scams

  • Companies offering fake holiday refunds for individuals who have been forced to cancel their trips. People seeking refunds should also be wary of fake websites set up to claim holiday refunds.

Counterfeit goods

  • Fake sanitisers, face masks and Covid19 swabbing kits sold online and door-to-door. These products can often be dangerous and unsafe. There are reports of some potentially harmful hand sanitiser containing glutaral (or glutaraldehyde), which was banned for human use in 2014.

Telephone scams

  • As more people self-isolate at home there is an increasing risk that telephone scams will also rise, including criminals claiming to be your bank, mortgage lender or utility company.

Donation scams

  • There have been reports of thieves extorting money from consumers by claiming they are collecting donations for a COVID-19 ‘vaccine’.

Loan sharks

  • Illegal money lenders are expected to prey on people’s financial hardship, lending money before charging extortionate interest rates and fees through threats and violence

Lord Toby Harris, Chair, National Trading Standards, said:

“At a time when neighbourhoods and communities are coming together to support each other, it is despicable that heartless criminals are exploiting members of the public – including some of our most vulnerable citizens – to line their own pockets. I urge everyone to be on their guard for possible COVID-19 scams and to look out for vulnerable family members, friends and neighbours who may become a target for fraudsters.”

“We’re calling on communities to look out for one another. If you see anything suspicious, report it to Action Fraud or to speak to someone for advice, contact the Citizens Advice Consumer Service.”

People are being encouraged to protect their neighbours by joining Friends Against Scams, which provides free online training to empower people to take a stand against scams. To complete the online modules, visit www.friendsagainstscams.org.uk.

National Trading Standards is also issuing urgent advice to help prevent people falling victim to COVID-19 scams through its Friends Against Scams initiative:

Friends Against Scams campaign infographic Louise Baxter, Head of the National Trading Standards Scams Team, said:

“As people stay indoors to prevent the spread of COVID-19, criminals are preying on people in vulnerable situations who are isolated and living alone. There’s never been a more important time for neighbours to look out for each other – particularly as we self-isolate – which is why we’re encouraging communities to prevent scams in their local area by using the free Friends Against Scams resources.

“Our online courses will help you spot a potential scam, identify people at risk and help you protect local residents from falling victims to scams. We’re urging communities to protect each other from scams and encourage people to share the latest advice with families, friends and neighbours.”

Members of the public are being urged to keep in contact with family members regularly and inform them of the most prolific scams and the possible dangers to them. If you or someone you know has been a targeted by a scam you should report it to Action Fraud online at www.actionfraud.police.uk/ or by calling 0300 123 2040. For advice and information on how to check if something might be a scam, visit: https://www.citizensadvice.org.uk/consumer/scams/check-if-something-might-be-a-scam/.

Guy Parker, Chief Executive of the Advertising Standards Authority, said:

“We’re warning consumers to be extra vigilant about potential scam ads that appear during the coronavirus crisis. Bogus operators often use these situations to prey on people’s fears and exploit their health-related anxieties, in particular by peddling products with misleading and sometimes dangerous health claims.

“Consumers who see ads, whether online, in newspapers, social media, posters or elsewhere, that claim to offer cures or treatments for coronavirus should be highly sceptical.

“We’re working with a range of partners, including National Trading Standards and Citizens Advice, to tackle rogue businesses and providing consumers with advice to help them avoid falling victim to coronavirus related scams. We encourage anyone who sees these types of claims to pause, think and report it.”

Social distancing at Borough Market

Borough Market stays open to feed local community; closes Borough Market kitchen and all restaurants

Borough Market, London’s world-renowned historic food market, is remaining open for business – selling essential supplies of fresh produce and store cupboard ingredients for those working and living in the local community. It has now completely closed all restaurants and its hot food provision area, The Borough Market Kitchen, to focus purely on produce provision. The Green Market area will also be closed, so that all traders are in the Three Crown Square area to avoid shoppers spending unnecessary amounts of time at the Market.

All stalls are being repositioned to allow at least 2 metres between them, and the ground will be marked out with 2 metre distancing for the public, along with clear signage on the importance of shoppers remaining apart.

Borough Market will be closely monitoring numbers, and if a stall gets too busy people will be asked to come back when less crowded. Customers are encouraged to pay with card, rather than cash, and reusable coffee cups and containers will no longer be accepted during this period.

In addition to usual extensive cleaning practices, particular attention will be taken to ensure all touch points are wiped thoroughly and regularly with disinfectant.

Kate Howell, Development Director, Borough Market said:

“Our message is clear – we have responded to the Covid-19 outbreak by changing our nature. Our priority is to keep the local community safe whilst providing much needed supplies for people and supporting our traders – who are all small, independent businesses. There is no lingering, no socialising, our restaurants are all closed and our hot food area, Borough Market Kitchen has also now closed. We are no longer a place to travel to and visit as we must all avoid unnecessary movement across London. But if you live near the Market or are still required to come to work in the vicinity, think of us as your alternative open air supermarket, well stocked with fresh produce and other essential foods.”

Borough Market remains open from Monday to Saturday, with the usual trading hours.
As part of its service to the wider community, Borough Market is also hosting a Community Facebook Group where those at home looking for culinary inspiration can access hundreds of free online recipes – many using store cupboard staples, and swap tips.

Live cooking demos and cook-alongs from a range of chefs are hosted on Borough Market’s Instagram Live:

23-Mar: Lisa Fearn – simple doughs to make with children
24-Mar: Jenny Chandler – Dhal recipes
25-Mar: TBC
26-Mar: Tim Maddams – cooking on a budget
27-Mar: Clare Finney – drinks

Borough Market’s delivery and collection service, Borough Market Online, offers an alternative way for customers to access Market produce. The option of a doorstep drop service allows it to be received without contact with couriers.

Borough Market Bike Delivery

Borough Market extends online delivery to inside M25 and launches series of “food community” measures

London’s iconic Borough Market is extending its online delivery service to all customers within the M25 amid the Covid-19 outbreak. The Market is also remaining open for shoppers, with new public health and hygiene measures in place in accordance with government guidelines.

Since its launch in November 2019, Borough Market Online has offered deliveries by zero-emission electric bike within a 2.5 mile radius. From 19 March, deliveries will be temporarily extended to any location inside the M25. Click and collect is also available from the market up until 9pm each day.

Electric bike couriers will still be used for deliveries within a reasonable distance of the market, but vans – hybrid where possible – will be used further afield. Strict hygiene practices mean that the food is securely packaged, and the option of a doorstep drop service allows it to be received without contact with couriers.

“In these extraordinary times, the delivery zone has been extended to within the M25,” said Kate Howell, development director at Borough Market. “The priority is for the market to be able to deliver wonderful food from our traders to Londoners who have to stay at home and live outside our normal delivery zone.”

Borough Market is also fulfilling its role of supporting the local community through a series of ‘Food Community’ measures – trader Bread Ahead is offering free yeast on request to those living in the local community who are keen to bake their own bread at home, and the Market will be selling flour alongside other dried goods to keep Londoners cooking at home. People across the UK (and the world) looking for culinary inspiration will be able to access hundreds of free online recipes – many using store cupboard staples, along with live cooking demos and cook-alongs from a range of chefs and Borough Market restaurants.

Borough Market’s partnership with the Plan Zheroes charity will continue, with surplus produce collected from the Market and delivered to community organisations that help feed some of the city’s most vulnerable people.

Darren Henaghan, managing director, Borough Market said:
“Our community is large and diverse, and our responsibilities to it go beyond the sale of food. We will use the online sphere to stay close to those who need comradeship or distraction—that’s why we’re using our resources, working with fantastic chefs, traders and producers to create a digital community which will support people stuck at home and give them a sense of connection through food.”

“We have taken steps to shift the nature of the market from a place of congregation and engagement to one in which contact is kept to a minimum. Of course Borough Market is first and foremost a produce Market – customers can think of it as an outdoor supermarket – so the produce traders selling meat, fish, fruit, veg and baked goods are still all operating.”

“We aim to remain a haven for food lovers while supporting our small, independent businesses. Borough Market has served this community for a thousand years, through thick and thin. It has survived wars. It has lived through food shortages and curfews. As recently as 2017, our community withstood the trauma of a terrorist attack and the subsequent weeks of closure. It did so by remaining close and supportive, by caring about people – and that’s how we’ll get through this crisis too.”

Communal seating has been removed from the Borough Market Kitchen and public events have been cancelled to minimise contact between customers and traders. Several of the market’s restaurants and hot food concessions have closed but produce stalls selling meat, fish, bread and vegetables will continue to operate to serve customers and the wholesale trade.

The Market’s online shopping platform is available for customers to order delicious produce from the majority of Borough Market traders. Once the order is placed the Borough Market Online team will gather the produce from the relevant traders and place them in a designated hub within the Market. From here, customers can either collect their order at the Market between 12pm and 9pm or it will be dispatched via state of the art zero-emission electric cargo bike, within a reasonable distance, or by van – hybrid where possible – to their address at a pre-booked time slot.
To order unique and delicious UK and international produce from a range of Borough Market’s traders, please visit https://www.goodsixty.co.uk/borough-market