Insights and approach
We structured our work into three phases: immersion, creation and delivery. As a brand development agency working regularly on public sector branding, we began with a detailed brand audit — laying out every asset on a virtual board to identify patterns, inconsistencies and opportunities for improvement.
To understand usability challenges, we spoke directly with core brand users inside GOTT, gathering clear insights into what worked, what didn’t and what needed simplifying.From there, we developed an iterative set of design refinements, ensuring the visual language balanced continuity with much-needed clarity. Once approved, we delivered a hands-on training session, including a live “build-your-own-slide-deck” exercise. This allowed the team to trial the refreshed brand in real time and gain confidence using it with our technical support on hand.